How we evolved our Sensitive Claims Service
Learn about the work we did to strengthen support for survivors of sexual violence.
In late 2021, we began a comprehensive effort to evolve and strengthen the way we support survivors of sexual violence.
Since December 2021, we’ve hosted over 200 engagements with providers, suppliers, sector groups, agencies and people with lived experience to identify major areas of improvements and develop a new service design.
Alongside our external engagement, we used surveys to gather feedback from survivors, suppliers and providers, internal data from the past eight years, and insights from a range of internal ACC stakeholders.
What we learned from our engagement helped us design the new Sensitive Claims Service.
The new service includes changes that aim to improve access, outcomes and experience for kiritaki (clients).