Your therapist will do their best to make you feel comfortable. They will gather information and work out your immediate needs and next steps. This information will be shared with us so we can provide further support if you need it. The therapist will make sure you are comfortable with the information they are giving us and tell you what happens next.

If you don't want to go any further at this stage, it's fine to just have one or two sessions. You can always come back at a later stage if you feel you need further support. You'll get a letter confirming ACC has provided some support and noting that you don't want any help from us at this time.

If you decide the therapist isn’t for you, we’ll help you get started with another therapist. All our service providers know that this might happen and can support you in your decision making.

Your primary relationship is with your therapist, however, there will be times where we'll need to talk to you. After you and your therapist start sessions, they'll fill out an engagement form and they will ask you if they can send it to us.

We'll use your preferred contact details, which you will fill out on the engagement form. This is the form the therapist uses to tell us you'd like support and to lodge a claim with ACC. You and your therapist can decide which services you need, and how much contact you want with us.

You and your therapist will decide what the involvement of family and whānau will be and where they fit into your individual treatment plan.  

They will only be involved if you want them to be.