When we'll contact you

We may need to contact you about your therapy

Your primary relationship will be with your therapy provider. We aim to keep our involvement to a minimum, allowing you and your therapy provider to focus on your therapy.

There will be times when we'll need to get in contact with you.

After your initial sessions, if you’d like to continue receiving support, your therapy provider will lodge a claim for you. When we receive the claim, we'll match you with a Recovery Partner working in a location nearest to you. You can request to have a Recovery Partner from somewhere else in the country – ask your therapy provider to let us know when they lodge a claim for you.

A dedicated Recovery Partner from ACC will then contact you. They'll work with you to make sure you continue to get the help you need.

Following this, you and your therapy provider will identify the services and support you may need, and how you'd like us to contact you.

Tell us how to contact you

You can choose how we contact you, you can give us your preferred contact details and let us know if we should call, email or send you a letter and time of the day suit you.

If you don't want us to contact you directly, you can choose to be contacted through someone you trust, such as a friend or your therapy provider.

If you want to contact us

You can contact us if you have questions about this service or your therapy.