When we'll contact you

We may need to contact you about your therapy

Your primary relationship will be with your therapist. We aim to keep our involvement to a minimum, allowing you and your therapist to focus on your therapy.

There will be times when we'll need to get in contact with you.

After your initial sessions, if you’d like to continue receiving support, your therapist will lodge a claim for you. When we receive the claim, we'll match you with a Recovery Partner working in a location nearest to you. You can request to have a Recovery Partner from somewhere else in the country – ask your therapist to let us know when they lodge a claim for you.

A dedicated Recovery Partner from ACC will then contact you. They'll work with you to make sure you continue to get the help you need.

Following this, you and your therapist will identify the services and support you may need, and how you'd like us to contact you.

If you want to contact us

You can contact us if you have questions about this service or your therapy.